We are located in Minneapolis, Minnesota but ship anywhere in the United States. You may order online or contact Customer Service directly at 1-844-493-8364.

The ASPCA recommends bathing your dog at least once every three months, though dogs who spend a lot of time outdoors or have skin issues may need more frequent baths. Brush first to remove dead hair and mats, then place your dog in 3–4 inches of lukewarm water. Use a sprayer, pitcher, or cup to wet completely while avoiding ears, eyes, and nose. Gently massage in shampoo from head to tail, then rinse and repeat as needed. Dry thoroughly with a large towel. Dogs with loose facial skin or wrinkles (e.g., Shar Peis, Pugs) need folds cleaned with damp cotton and dried well. For playful puppies, add a floating toy to keep focus. Use a pet-formulated shampoo, as human shampoos can irritate canine skin. To protect eyes, ask your vet about a sterile eye lubricant and use a wet washcloth for the face. Place a large cotton ball in each ear during the bath.

Wet Dog shampoos use the mildest cleanser level, which cleans exceptionally well and leaves a bright, shiny coat—brightening and whitening without the potential harmful effects that whitening agents can sometimes produce.

The amount depends on your pet’s size, but usually a quarter-size to fifty-cent-piece amount is sufficient. Because the shampoos are sulfate-free and very concentrated, more water increases the lather, so you don’t need to use much.

The shampoos contain conditioning components, but conditioner can be very beneficial depending on coat type and length. It conditions the skin, keeps the coat shiny and soft, helps break up matting, and can reduce shedding.

Yes. Wet Dog shampoos and conditioners have helped some pets reduce shedding; the combination of ingredients provides multiple benefits.

Yes. Wet Dog shampoos and conditioners have been very helpful for pets that itch and scratch frequently, and many customer testimonials mention this.

They are the same formulas; only the scent differs—Masculine Mutt is designed for male dogs and Canine Cutie for female dogs.

Bring Wet Dog Shampoo & Conditioner to your groomer, labeled with your pet’s name, and ask them to use it. This helps avoid other products that may contain perfumes, sprays, parabens, sulfates, or dyes that could irritate your dog’s skin.

Wet Dog ships tothe lower 48 states.

Your order will be shipped by USPS, UPS, FedEx, or a local courier service.

Most orders are processed and shipped the same or next business day.

Orders typically take 3–4 days to arrive after being shipped.

Wet Dog charges a flat rate of $5.95 for all orders under $75. Orders totaling $75 and over receive free shipping.

When your order is shipped you will receive an email notification with your tracking number and shipping method.

Your satisfaction is important to us. If you are not entirely satisfied with your Wet Dog purchase, we will refund the full purchase price. Note: shipping and handling fees are not refunded.

You have 30 calendar days from the date you received the item to return it.

Tighten and tape the top of each bottle to prevent leaks; package items securely to avoid damage or loss in transit; and include a copy of your shipping confirmation, packing slip, or order details. If you don’t have those, include a note with your name, address, and order number. Refunds may be delayed if the return cannot be identified.

Wet Dog Products
2233 49th Ave N. Suite 160
Minneapolis, MN 55430

Return shipping is at your expense unless Wet Dog made an error with the order. Use a traceable, insured method and retain your tracking information and receipt; ground or an equivalent level of shipping is sufficient.

Refunds are issued after your item(s) are received and will be credited to the original form of payment. Credits can take 7–10 business days; your card-issuing bank may take several weeks to reflect the credit. PayPal credits usually appear immediately in your PayPal account.

If your order arrived damaged or defective, please contact customer service at 1-844-493-8364 or use the Contact Us page.