The term ‘Wet Dog’ or ‘Wet Dog Products’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 2233 49th Ave N #160 Minneapolis, MN 55430. The term ‘you’ refers to the user or viewer of our website.
- The content of the pages of this website is for your general information and use only. It is subject to change without notice.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
- All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
- Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
- From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
- You may not create a link to this website from another website or document without Wet Dog’s prior written consent.
Where do you ship to?
Wet Dog ships to all 50 States in America.
How do you ship?
Your order will be shipped by USPS, UPS, FedEx or a local courier service.
When will my order be shipped?
Most orders are processed and shipped the same or next business day.
How long will it take to receive my order?
Orders typically take 3-4 days to arrive after being shipped.
Wet Dog charges a flat rate of $3.95 for all orders under $20. Orders totaling $20 and over receive free shipping.
Tracking your order
When your order is shipped you will receive an email notification with your tracking number and shipping method.
Can Wet Dog products be returned?
Your satisfaction is important to us. If you are not entirely satisfied with your Wet Dog purchase, we’ll return it for the full purchase price. Note: we do not refund shipping and handling fees.
When do items need to be returned?
You have 30 calendar days to return an item from the date you received it.
How do I return items?
Here are the steps to return your item(s) for a refund:
1. Tighten and Tape the top of each bottle so it will not open from pressure during shipping.
2. Package your items securely so there is no damage or lost items while in transit.
3. Include a copy of your shipping confirmation email, packing slip or order details with your return.
If you do not have your shipping confirmation, packing slip or order details, then simply include a note with your name, address, and order number.
Refunds may be delayed if the return cannot be identified.
Where do items need to be returned?
Wet Dog Products
2233 49th Ave N Suite 160
Minneapolis, MN 55430
Shipping for returns
Return shipping is at your expense unless Wet Dog has committed an error with the order. It is suggested to use a traceable, insured method of shipping when returning your item(s) as we are not liable for lost or damaged packages. Retain your tracking information and shipping receipt until your refund is issued. Ground or an equivalent level of shipping is sufficient.
Credit for returns
Refunds will be issued once your item(s) have been received and will be credited to the same form of payment that was originally used for the purchase.
Credits for returns/exchanges can take up to 7-10 business days. After we apply the credit to your card, the card-issuing bank can take several weeks to apply this credit to your account. This policy will be specific to your card-issuing bank. Credits for purchases using PayPal as your payment method are usually available immediately in your PayPal account.